Privacy Policy

Estate Jewelry Exchange USA (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you may have.

This policy applies to information collected through our website, forms (including photo uploads), and communications by phone, text, or email related to scheduling and evaluations.

Last Updated: February 6, 2026

Business Contact Information

Estate Jewelry Exchange USA
172 N Tustin St #301
Orange, CA 92867
Phone/Text: 714-388-6471
Hours: Monday to Sunday, 9:00 AM to 6:00 PM (By Appointment)

Information We Collect

We may collect information you provide directly to us, including:

Name
Phone number
Email address
City and ZIP code (and other general location details you choose to provide)
Appointment preferences and scheduling details
Information you provide about your jewelry collection or related items
Photos and files you upload or send to us
Messages and communications you send to us (including texts, emails, and form notes)

We may also collect limited information automatically when you use our website, such as basic device information and how you navigate the site. This information may be collected through cookies or similar technologies (see “Cookies and Similar Technologies” below).

How We Use Information

We use the information we collect to:

Respond to inquiries and requests
Schedule and manage appointments and evaluations
Review photos and information you submit to determine appropriate next steps
Communicate with you about your request, including by phone, text, or email
Maintain internal records related to evaluations, scheduling, and client communication
Improve our website, services, and user experience
Help protect against fraud, abuse, or misuse of our services
Comply with applicable laws and enforce our policies

Photo Uploads and Submitted Content

If you upload or send photos, you understand that images may include personal details visible in the background (for example, documents, addresses, or other identifying items). We recommend removing or obscuring any personal information in photos before sending them when possible.

We use submitted photos and files to support evaluation intake, review, and communication. We do not publish your submitted photos publicly without your permission.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support site functionality, understand general usage patterns, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how some site features function.

Sharing of Information

We do not sell your personal information. We may share information in limited circumstances, including:

Service providers: We may rely on trusted service providers to operate our website, forms, communications, and related tools (for example, website hosting and form processing). These providers may process information on our behalf to deliver services and are expected to handle information in a manner consistent with this policy.
Legal or safety reasons: We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, or to investigate fraud or misuse.
Business operations: If our business undergoes a change such as a reorganization, transfer, or sale, information may be transferred as part of that process, subject to applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to respond to requests, maintain business records, support evaluations and scheduling, comply with legal obligations, and resolve disputes. The length of time we keep information may vary depending on the nature of the request and the type of information involved.

Security

We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. However, no website, transmission, or storage system can be guaranteed to be 100% secure. We encourage you to use care when submitting information online.

Your Choices

Update or correct: You may request that we correct or update your information.
Delete: You may request deletion of certain information, subject to legal and operational requirements.
Opt out of marketing: If we ever send non-essential promotional messages, you may request to opt out.
Cookies: You can manage cookies using your browser settings.

To make a request, contact us using the information listed in the “Business Contact Information” section above.

California Privacy Notice

If you are a California resident, you may have additional rights regarding your personal information, such as the right to request access to the personal information we maintain about you, request deletion in certain circumstances, and request information about how personal information is processed. We do not sell personal information.

You may submit privacy requests by contacting us using the information listed above. We may need to verify your request before processing it.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can address it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated policy.